Help centre
How can we help?
Find clear answers about account setup, transfer fees, delivery times, and the safeguards used by AN Express.
FAQ
Clear answers before you send.
Check the essentials around setup, fees, delivery, and regulated safeguards before confirming a transfer.
How do I start a transfer?+
Create an account, choose your send and receive currencies, add your recipient, then pay securely by card or bank transfer.
What fees will I pay?+
Fees are shown before you confirm the transfer, together with the exchange rate and the final amount your recipient gets.
How quickly does money arrive?+
Many transfers arrive quickly, while delivery time can vary by destination, payment method, payout partner, and compliance checks.
Is AN Express regulated?+
A N Express Limited is authorised and regulated by the Financial Conduct Authority for payment services and registered with HMRC as a money service business.